POLLY GALAXY / LEGAL & SUPPORT
Player support
2026-10-15 · v1
Get help
Use the support contact below for login, technical issues, missing purchases or player reports. Include your pilot/account identifier, platform, app version, time of the issue and a short description. Never send your password, full payment-card number or private authentication tokens.
Purchases and reports
For a missing purchase, include the store and order identifier, not card details. For abuse, include the player name, approximate time and relevant screenshot with unrelated personal information removed. For privacy or deletion, use the privacy contact and Account deletion page.
Service availability
A network connection is required for online play. If an update fails, restart the game and check free space and connectivity. No response-time guarantee is advertised; support availability must be confirmed before store submission.
Accessibility support
You can navigate with a keyboard, skip to the main content, and pause animations using the footer button. The website also respects your device reduced-motion setting. If an accessibility barrier prevents you from using the website, email support with the page, action and assistive technology involved. We will review the issue; please do not send your password.
Engazan.eu@icloud.com
Contact and operation
- Operator
- Patrik Horváth – Engazan.eu · IČO 51760711
- Address
- Doležalova 3424/15C, 821 04 Bratislava-Ružinov, Slovensko
- Support
- Engazan.eu@icloud.com
- Privacy
- Engazan.eu@icloud.com
- Hosting and transfers
- Not configured yet
- Retention periods
- Not configured yet